Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and / or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy.
Call our customer support number
Pack the item in its original state and packaging.
Print it from your Locokerala order form or from email
Once we receive your returned item, we will inspect it and process your refund.
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.
There are a few certain scenarios where it is difficult for us to support returns:
If you change your mind before receiving your item, just call us in 12 hours to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:
You can return any Clothing item or Fashion accessory within 7 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:
The items that cannot be returned are:
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
There may be situations in which you were not able to return items within the 7 days, in such cases please contact our Customer Service Team ((+91) 6282384134) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, PayPal or in your bank statement, depending on individual’s bank process.
If you have paid through Cash on Delivery (COD), the money would be refunded in the form of LocoKokerala credit and will be credited to your LocoKerala Wallet balance. From your LocoKerala Wallet balance, you can either easily make new purchases on Locokerala.com or simply transfer the credit balance to your personal bank account. For security purposes, the name on the bank account and on your LocoKerala Wallet and Account must be the same.
At the moment, Locokerala does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it.
A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
You can return an item by your self within 7 days from delivery date, were by locokerala.com covers all the shipping charges, if our return policy meet your Item returns.
Once you place a request to return an item, the pre-paid shipping label will be sent to you in your email to ensure you can return the item to the respective seller.